Cancellation & Refund Policy
Last Updated: September 2026 • Simple, transparent, and fair policies for Indian and global creators.
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If you subscribe to any of our paid plans (Creator Plan or Studio Pro) and encounter technical defects preventing video generation, or find our platform unsuitable for your workflow within 7 days of your first purchase (and have used less than 20% of your allocated monthly credits), we will refund 100% of your payment with no questions asked.
1. 1-Click Subscription Cancellation
You have complete autonomy over your subscription. You can cancel recurring billing at any time directly from your user dashboard under Settings > Billing > Cancel Subscription:
- No phone calls, no retention surveys, and no cancellation penalties.
- Upon cancellation, your plan remains active until the final day of your current billing period.
- You retain full commercial usage rights to all videos generated during your active subscription.
2. UPI & Bank Account Refund Timelines (India)
Approved refunds are disbursed directly to your original payment source via our authorized payment partners (Razorpay / Cashfree):
Fast direct bank credit
Per RBI clearing cycles
Standard card network cycle
3. Failed UPI Transactions & Auto-Reversals
If money was debited from your bank account during a checkout attempt but your VIDEOAI.IN credits were not credited due to a network timeout or banking glitch:
- Your payment gateway automatically flags the mismatch and reverses the payment within 24 to 48 hours back to your bank account.
- Alternatively, you can forward your UPI Transaction Reference Number (UTR) to support@videoai.in and our billing team will manually reconcile and activate your credits within 2 hours.
4. Situations Ineligible for Refunds
- Accounts that have consumed more than 20% of their monthly credit allocation prior to requesting a refund.
- Accounts suspended for blatant violations of our Acceptable Use Policy (e.g. generating non-consensual deepfakes or illegal media).
- Refund requests submitted after the 7-day initial purchase guarantee window.
5. How to Submit a Refund Request
To request a refund, simply send an email to support@videoai.in with your registered email address and transaction ID, or message us through our Help & Support Desk. Our team will review and process your request within 24 hours.